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Service and Support

A crucial requirement for many customers is the support service which accompanies the hardware as they recognise that equipment which is not maintained, checked and calibrated to ensure it is working correctly may not protect the workforce or the environment and may not meet an employer's legal obligations. JFIMS can deliver comprehensive service and support, with packages configured to ensure safe and cost-effective operations are combined with full regulatory compliance. All work carried out is documented to allow for the maintenance of lifetime quality records.

JFIMS Staff

• Are highly experienced and qualified personnel committed to delivering value for the customer.
• Are based in strategic locations in the north and the south of the UK
• Are regularly trained to ensure that their knowledge and skills are kept up-to-date.
• Can support products throughout their lifecycle, from installation and commissioning, warranty support, calibration, planned and breakdown maintenance, spares provision and integrated logistical support.
• Have experience with a wide portfolio of inspection and measurement hardware including X-ray generators and inspection systems and both portable and installed radiation protection instrumentation (RPI).

Installation

Correct installation is an essential first step in ensuring a long and productive life for inspection and measurement instrumentation. JFIMS have experience in managing installation projects and installing a wide variety of systems, from simple devices to large complex customised systems.

Commissioning and First Use Testing

JFIMS can offer a comprehensive commissioning and testing programme to meet customer's requirements. JFIMS are experienced in carrying out tests before first use in line with the NPL's measurement good practice guides 14 (for portable RPI) and 29 (for installed RPI).

Training

The commissioning period is an excellent opportunity for hands-on training of staff who can benefit from the skills and experience of the JFIMS commissioning engineers.

Preventative maintenance

JFIMS offers a range of tailored preventative maintenance packages to meet customers requirements.

Calibration

Regular calibration is essential to ensure that measurement instrumentation delivers reliable and accurate results and can be a regulatory requirement. JFIMS offers on-site and off-site calibrations with schedules to suit customer requirements and appropriate certification of results.

Breakdown maintenance

In the event of a breakdown or component failure, JFIMS engineers can respond rapidly and effectively to restore the system to full functionality.

Spare parts holding

Where required, JFIMS can maintain stocks of essential components and spare parts to ensure a rapid repairs.

System upgrades and obsolescence

As customer requirements evolve and sub-assemblies become obsolete, it is often possible to carry out changes to part of a system to meet the new challenges without replacing the entire system. JFIMS service engineers have experience and knowledge of working with suppliers to identify appropriate system upgrades and implementing the solutions in a cost-effective manner.

Lifetime support packages

JFIMS service and maintenance skills can be offered as a comprehensive lifetime support package. JFIMS has experience of working with Integrated Logistical Support (ILS) consultants to develop appropriate and comprehensive ILS packages for customers and implementing the developed maintenance schedules.

© 2008 James Fisher Inspection and Measurement Services